bei Qualität ein Einser!


Cancellation policy

  1. right of revocation

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must:

Name/Company: HAINSER GmbH

Address : Eichborndamm 167 G55, 13403 Berlin,

E-mail address:

Tel. 49 1738951504

by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract.

To comply with the cancellation period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

  1. consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

3 Exclusion of the right of withdrawal

The right of withdrawal does not apply, among other things, to contracts for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs or which, due to their nature, are not suitable for return or can spoil quickly or whose expiration date has passed, for the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by you, as well as for the delivery of newspapers, magazines and illustrated magazines (unless you have made your contractual declaration for the delivery of newspapers, magazines and illustrated magazines by telephone). This also applies to sealed goods that are not suitable for return for reasons of health protection or hygiene and to goods that are inseparably mixed with other goods after delivery due to their nature.

  1. end of the cancellation policy

VII Warranty

The warranty is governed by statutory provisions.

VIII. Shipping risk

The seller bears the shipping risk only if the buyer is considered a consumer.

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